Terms & Conditions

Welcome to Roofr, a platform where roofing professionals (“Service Providers” or “you”) can obtain tools to assist in providing roofing measurements, estimating and workflow automation tools. The services being provided by Service Providers to property owners, homeowners, and other users seeking services (“Customers” or “you”) hereunder are herein referred to as “Service Provider Services”. Please read on to learn the rules and restrictions that govern your use of our website(s), including without limitation, roofr.com, products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at:

Email: support@roofr.com
Phone: +1 (844) 995-4087
Address: 645 Clayton Street, San Francisco, CA, 94117, USA

These Terms of Use (the “Terms”) are a binding contract between you and ROOFR INC. (“Roofr,” “we” and “us”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the Privacy Policy. Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms. 

Please read these Terms carefully. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Will these terms ever change? 

We are constantly trying to improve our Services, so these Terms may need to change along with our Services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at roofr.com, send you an email, and/or notify you by some other means.

If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

What about my privacy?

Roofr takes the privacy of its users very seriously. For the current Roofr Privacy Policy, please click here.

Children’s Online Privacy Protection Act

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13 years of age. We do not knowingly collect or solicit personally identifiable information from children under 13 years of age; if you are a child under 13 years of age, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided us personal information, please contact us at support@roofr.com.

What are the basics of using Roofr?

You may be required to sign up for an account, select a password and user name (“Roofr User ID”), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Roofr User ID a name that you do not have the right to use, or another person’s or entity’s name with the intent to impersonate that person or entity. You may not transfer your account to anyone else without our prior written permission.

You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf). If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization’s or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity).

You will only use the Services for your own internal, personal use, and not on behalf of or for the benefit of any third party. You will comply with all laws that apply to you, your use of the Services, and your actions and omissions that relate to the Services (for example, Service Providers must comply with all laws that relate to the Service Provider Services). If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.

You will not share your Roofr User ID, account or password with anyone, and you must protect the security of your Roofr User ID, account, password and any other access tools or credentials. You’re responsible for any activity associated with your Roofr User ID and account.

Providing Service Providers with Roofing Tools to assist with measurements, estimating, and workflow automation

Roofr serves as a platform to (i) assist Service Providers in (1) generating individual line measurements of homes and buildings, (2) drawing the roof measurement reports, (3) offering Service Provider’s website visitors with Roofr’s services to obtain roofing estimates on the spot and (4) enabling Service Provider’s to create a roofing proposal to send to customers for signature. When we use the word “you” in these Terms, it refers to any user, regardless of whether he or she is a Service Provider or Customer, while if we use one of those specific terms, it only applies to that category of user.

Any information provided to you through the Roofr Services (“Deliverables), including without limitation, (i) measurements of a home or building (which includes any line measurements, whether drawn by us or by you) and (ii) estimates of the labor cost for Service Provider Services, are provided AS-IS. The Deliverables are not a representation or guarantee by Roofr of the actual measurements of the home or building or price of such services or any other representation or guarantee. Roofr provides no representation or warranty as to the accuracy of any Deliverables, including without limitation, price estimates and measurements, and Roofr will not be liable for Service Provider’s or Customer’s reliance on any Deliverables or any damages resulting therefrom.

Roofr makes no representations and provides no warranties regarding the quality, legality, suitability, sufficiency, pricing, reliability, timeliness, or accuracy of any content, materials, price estimates, line measurements or any Deliverables or any Service Provider Services. NEITHER ROOFR NOR ITS AGENTS OR AFFILIATES ARE RESPONSIBLE FOR ANY INACCURACIES WITH RESPECT TO THE DELIVERABLES GENERATED THROUGH OR BY THE SERVICES OR ANY RESULTING SHORTAGES OF MATERIALS, LOSS OF INCOME OR OTHER LOSSES FROM SUCH INACCURACIES. ROOFR DOES NOT GUARANTEE THAT THE DELIVERABLES ARE ACCURATE AND EXPRESSLY DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY RELATED TO OR RESULTING FROM SUCH INACCURACIES.

Service Provider Services:

Service Providers provide Service Provider Services directly to Customers and assume all responsibility for all aspects of the Service Provider Services except as specified hereunder. Roofr does not provide, or exercise any control or oversight over, Service Provider Services. Roofr may screen Service Providers and/or Customers, but all users should exercise caution and common sense to protect personal safety and property when interacting with other users. Before receiving Service Provider Services, Customers are responsible for making their own determinations that the recommended Service Provider is suitable. Roofr won’t be responsible for making sure that Service Provider Services are actually provided or are up to a certain standard of quality. Roofr similarly can’t and won’t be responsible for ensuring that information (including credentials) a Service Provider or Customer provides about himself or herself is accurate or up-to-date. We don’t control the actions of any Service Provider or Customer, and Service Providers aren’t our employees. Any contract for Service Provider Services is strictly between the applicable Customer and Service Provider.

Service Providers are independent contractors of Customers and not employees, partners, representatives, agents, joint venturers, independent contractors or franchisees of Roofr. Roofr does not offer the Service Provider Services and does not employ individuals to perform the Service Provider Services. You hereby acknowledge that Roofr does not supervise, direct, control or monitor the Service Provider Services and expressly disclaims any responsibility and liability for the Service Provider Services, including but not limited to any warranty or condition of good and workmanlike services, warranty or condition of quality or fitness for a particular purpose, or compliance with any law, regulation, or code.

In order to use our Services, you may be required to have a payment method such as a credit card on file with your Roofr account. 

On the Service Provider’s behalf, Roofr may send automated communications to Service Provider’s customers for the benefit of the user experience and otherwise to provide the Services. Service Provider will only use such functionality to communicate with its customers who have requested communication from Service Provider in connection with a transaction between Service Provider and such customer; Service Provider may not use such automated communication functionalities for marketing or malicious purposes. For clarity, although Roofr may provide functionality related to automated communications, all such communications are sent by Service Provider and are solely Service Provider’s responsibility.  Service Provider is solely responsible for obtaining consent from its customers to receive any such automated communications (and such consent to send communications to the message recipient must be obtained before sending the first message). Consent is limited; it only applies to (i) the specific Service Provider (no other service providers) and (ii) the transaction the recipient consented to. Proof of consent should be retained. Recipients must be able to revoke consent at any time. If a recipient revokes consent, Service Provider may send one more message to confirm opt-out, however, afterwards Service Provider may not send another text unless the individual has provided new consent to receive additional messages.  

Each Homeowner acknowledges and agrees that Roofr assumes no liability or responsibility for any personal injury or property damage, of any nature whatsoever, arising from the provision of any Service Provider Services by Service Providers. Homeowner acknowledges that Roofr cannot guarantee that there are/will be Service Providers who are capable of or willing to complete requested Service Provider Services, and that Service Provider Services and associated costs may vary during the course of a Service Provider Services project.

NEITHER ROOFR NOR ITS AGENTS OR AFFILIATES ARE RESPONSIBLE FOR THE REPRESENTATIONS OR ACTIONS OR OMISSIONS OF ANY USER OF THE SERVICE, WHETHER ONLINE OR OFFLINE AND WHETHER WITHIN OR OUTSIDE OF THE SERVICES. BECAUSE ROOFR IS NOT THE PROVIDER OF SERVICE PROVIDER SERVICES, IF A DISPUTE ARISES AMONG ONE OR MORE USERS OF THE SERVICES (INCLUDING, WITHOUT LIMITATION, BETWEEN A SERVICE PROVIDER AND A HOMEOWNER, OR BETWEEN MULTIPLE SERVICE PROVIDERS AND/OR CUSTOMERS), YOU HEREBY RELEASE ROOFR (AND ITS AFFILIATES, AGENTS AND EMPLOYEES) FROM, AND SHALL INDEMNIFY ROOFR AGAINST, ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES. We do not expect that you will have a dispute with your Service Provider. However, if a dispute with any Service Provider should arise, Roofr reserves the right in its sole discretion to attempt to resolve any such dispute. You agree that prior to taking any legal action against a Service Provider, you will give Roofr 30 days’ written notice prior to doing so and you will participate in a resolution of any dispute in good faith. Notwithstanding the foregoing, you agree that Roofr shall not be liable for any actions or omissions in connection with its attempts to resolve any disputes.

What about messaging? 

As part of the Services, you may receive communications through the Services, including messages that Roofr sends you (for example, via email or SMS). When signing up for the Services, you will receive a welcome message and instructions on how to stop receiving messages. By signing up for the Services and providing us with your wireless number, you confirm that you want Roofr to send you information that we think may be of interest to you, which may include Roofr using automated dialing technology to text you at the wireless number you provided, and you agree to receive communications from Roofr, and you represent and warrant that (i) each person you register for the Services or for whom you provide a wireless phone number has consented to receive communications from Roofr and (ii) you will not knowingly enter phone numbers or initiate messages after such person has revoked their consent by indicating their right to opt-out of such communications. You agree to indemnify and hold Roofr harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing.

Are there restrictions in how I can use the Services?

You represent, warrant, and agree that you will not provide or contribute anything, including any Content or User Submission (as those terms are defined below), to the Services, or otherwise use or interact with the Services, in a manner that:

1. Commercializes or leverages Roofr Services as a separate business;

2. Infringes or violates the intellectual property rights or any other rights of anyone else (including Roofr);

3. Violates any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Roofr;

4. Is dangerous, malicious, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable (including, but not limited, in connection with your use of Roofr’s email and automated communication functionalities);

5. Jeopardizes the security of your Roofr User ID, account or anyone else’s (such as allowing someone else to log in to the Services as you);

6. Attempts, in any manner, to obtain the password, account, or other security information from any other user;

7. Violates the security of any computer network, or cracks any passwords or security encryption codes;

8. Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);

9. “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);

10. Copies or stores any significant portion of the Content;

11. Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services;

12. Modify, translate, or create derivative works based on the Services;

13. Remove, obscure, prevent the presentation of, or otherwise alter any proprietary notices or labels from the Service or any portion thereof (including, without limitation, any terms of service, privacy policy, or similar document which may be presented to end users who interact with the Services (including without limitation the Instant Estimator);

14. Interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; or

15. Bypass any measures Roofr may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service).

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

Are there any terms specific to me as a Service Provider?

No Service Provider may collect any information from or relating to Customers (“Customer Information”), whether via the Services, in the course of performing Service Provider Services, or otherwise, beyond what is necessary to perform the Service Provider Services for the applicable Homeowner from or about whom such Customer Information was collected. Service Providers also must not use any Customer Information beyond what is necessary to perform the Service Provider Services for such applicable Customer. Upon the conclusion of the Service Provider Services for a Customer (or otherwise upon the request of such Homeowner or Roofr), Service Provider must properly destroy all Customer Information from or relating to such Customer and make no further use of it whatsoever. Service Providers must collect, use, maintain, and transmit all Customer Information in compliance with all applicable laws.

For Service Providers who have signed up for the Instant Estimator, subject to the terms and conditions of this Agreement and Service Provider’s compliance therewith, Roofr hereby grants a limited, revocable, non-exclusive, non-sublicensable, non-assignable, non-transferable right and license, during the term of this Agreement, to i) to embed the Instant Estimator on the Service Provider website(s) that have been expressly approved by Roofr in writing in advance, and ii) display and use the Company’s trademark, service marks, logos, trade dress and trade name (collectively, “Marks”), solely in connection with the Permitted Use of the Instant Estimator, in accordance with this Agreement and Roofr’s written policies in effect from time to time.

You agree and acknowledge that (a) the Marks, whether or not registered, are the sole property of Roofr; (b) Your reproduction and use of Roofr’s Marks (and all goodwill arising therefore) inures solely to the benefit of Roofr; (c) You do not acquire any legal rights in the Marks; (d) You will only use those graphical images of any of the Marks as provided by Roofr and shall not otherwise modify any of the Marks or use them against the goodwill of Roofr.

What are my rights in the Services?

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, Deliverables, User Submissions (as defined below) and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Roofr’s) rights.

Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for any purpose other than using the Services is expressly prohibited without prior written permission from us. You understand that Roofr owns the Services and Deliverables. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. The Services may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply.

What about anything I contribute to the Services – do I have to grant any licenses to Roofr or to other users?

User Submissions

Anything you post, upload, share, store, or otherwise provide through the Services is your “User Submission”. Some User Submissions may be viewable by other users. Specifically, information submitted through an instance of the Instant Estimator will be shared with the Service Provider who embedded such instance of the Instant Estimator on their website (i.e., the Service Provider from whose website the user originated). All information sharing will be done in accordance with our Privacy Policy. You are solely responsible for all User Submissions you contribute to the Services. You represent that all User Submissions submitted by you are accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations.

You agree that you will not post, upload, share, store, or otherwise provide through the Services any User Submissions that: (i) infringe any third party’s copyrights or other rights (e.g., trademark, privacy rights, etc.); (ii) contain sexually explicit content or pornography; (iii) contain hateful, defamatory, or discriminatory content or incite hatred against any individual or group; (iv) exploit minors; (v) depict unlawful acts or extreme violence; (vi) depict animal cruelty or extreme violence towards animals; (vii) promote fraudulent schemes, multi-level marketing (MLM) schemes, get rich quick schemes, online gaming and gambling, cash gifting, work from home businesses, or any other dubious money-making ventures; or (viii) that violate any law.

Licenses

In order to display your User Submissions on the Services, and to allow other users to enjoy them (where applicable), you grant us certain rights in those User Submissions (see below for more information). Please note that all of the following licenses are subject to our Privacy Policy to the extent they relate to User Submissions that are also your personally-identifiable information.

By submitting User Submissions through the Services, you hereby do and shall grant Roofr a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions in connection with this site, the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of this site or the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your account or the Services. You also hereby do and shall grant each user of this site and/or the Services a non-exclusive, perpetual license to access your User Submissions through this site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions, including after your termination of your account or the Services. For clarity, the foregoing license grants to us and our users do not affect your other ownership or license rights in your User Submissions, including the right to grant additional licenses to your User Submissions, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights.

Finally, you understand and agree that Roofr, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

What if I see something on the Services that infringes my copyright?

In accordance with the DMCA, we’ve adopted the following policy toward copyright infringement. We reserve the right to (1) block access to or remove material that we believe in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, content providers, members or users and (2) remove and discontinue service to repeat offenders.

1. Procedure for Reporting Copyright Infringements. If you believe that material or content residing on or accessible through the Services infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the following information to Roofr’s Designated Agent to Receive Notification of Claimed Infringement (our “Designated Agent,” whose contact details are listed below):

2. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

3. Identification of works or materials being infringed;

4. Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Company is capable of finding and verifying its existence;

5. Contact information about the notifier including address, telephone number and, if available, email address;

6. A statement that the notifier has a good faith belief that the material identified in (1)(c) is not authorized by the copyright owner, its agent, or the law; and

7. A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

8. Once Proper Bona Fide Infringement Notification is Received by the Designated Agent. Upon receipt of a proper notice of copyright infringement, we reserve the right to:

9. Remove or disable access to the infringing material; 

10. Notify the content provider who is accused of infringement that we have removed or disabled access to the applicable material; and 

11. Terminate such content provider’s access to the Services if he or she is a repeat offender.

12. Procedure to Supply a Counter-Notice to the Designated Agent. If the content provider believes that the material that was removed (or to which access was disabled) is not infringing, or the content provider believes that it has the right to post and use such material from the copyright owner, the copyright owner’s agent, or, pursuant to the law, the content provider may send us a counter-notice containing the following information to the Designated Agent:

13. A physical or electronic signature of the content provider;

15. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;A statement that the content provider has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and

16. Content provider’s name, address, telephone number, and, if available, email address, and a statement that such person or entity consents to the jurisdiction of the Federal Court for the judicial district in which the content provider’s address is located, or, if the content provider’s address is located outside the United States, for any judicial district in which Company is located, and that such person or entity will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Designated Agent, Company may, in its discretion, send a copy of the counter-notice to the original complaining party informing that person that Company may replace the removed material or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider accused of committing infringement, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at Company’s discretion.

Please contact Roofr’s Designated Agent at the following address:

Roofr Inc.

Attn: DMCA Designated Agent

645 Clayton Street, San Francisco, CA, 94117, USA

Who is responsible for what I see and do on the Services?

Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and we aren’t liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services.

You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it.

The Services may contain links or connections to third-party websites or services that are not owned or controlled by Roofr. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Roofr is not responsible for such risks.

Roofr has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Services. In addition, Roofr will not and cannot monitor, verify, censor or edit the content of any third-party site or service. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

If there is a dispute between participants on this site or Services, or between users and any third party, you agree that Roofr is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Roofr, its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. You shall and hereby do waive California Civil Code Section 1542 or any similar law of any jurisdiction, which says in substance: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Will the Services ever change?

We’re always trying to improve our Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

Do the Services cost anything?

The Services may be free or we may charge a fee for using the Services. If you are using a free version of the Services, we will notify you before any Services you are then using begin carrying a fee, and if you wish to continue using such Services, you must pay all applicable fees for such Services.

Roofr may charge for its Services. Please see our pricing page for a description of our current pricing structure. 

Roofr reserves the right to update or modify its fees and payments policies at any time, and if you wish to continue using such Services, you must pay all applicable fees.

1. Paid Services. Certain of our Services may be subject to payments now or in the future (the “Paid Services”). You are responsible for paying all applicable fees and payments as set forth in the Services. Please see our Paid Services page for a description of the current Paid Services or contact support@roofr.com for more information. Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of these Terms. If you wish to purchase any Paid Service, you may be asked to supply certain information including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, updated, correct and complete.

2. Billing. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. Currently, we use Stripe, Inc. as our Payment Processor but could use other payment processors in the future. You can access Stripe’s Terms of Service at https://stripe.com/us/checkout/legal  and their Privacy Policy at https://stripe.com/us/privacy. We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

3. Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

4. Recurring Billing. Some of the Paid Services may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, GO TO ACCOUNT SETTINGS.

5. Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE AT ACCOUNT SETTINGS. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.

6. Change in Amount Authorized. If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.

7. Auto-Renewal for Paid Services. Unless you opt out of auto-renewal, which can be done through your account settings, any Paid Services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To change or resign your Paid Services at any time, go to account settings. If you terminate a Paid Service, you may use your subscription until the end of your then-current term, and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. IF YOU DO NOT WANT TO CONTINUE TO BE CHARGED ON A RECURRING MONTHLY BASIS, YOU MUST CANCEL THE APPLICABLE PAID SERVICE THROUGH YOUR ACCOUNT SETTINGS  OR TERMINATE YOUR ROOFR ACCOUNT BEFORE THE END OF THE RECURRING TERM. PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID, AND EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ROOFR WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID.

8. Reaffirmation of Authorization. Your non-termination or continued use of a Paid Service reaffirms that we are authorized to charge your Payment Method for that Paid Service. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Service.

9. Free Trials and Other Promotions. Any free trial or other promotion that provides access to a Paid Service must be used within the specified time of the trial. You must stop using a Paid Service before the end of the trial period in order to avoid being charged for that Paid Service. If you cancel prior to the end of the trial period and are inadvertently charged for a Paid Service, please contact us at [email protected].

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if we suspect that there may be fraud, or any type of unauthorized or illegal.

Note that if you elect to receive text messages through the Services, data and message rates may apply. Any and all such charges, fees or costs are your sole responsibility. You should consult with your wireless carrier to determine what rates, charges, fees or costs may apply to your use of the Services.

What if I want to stop using the Services?

You’re free to do that at any time by contacting us at [email protected]; please refer to our our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services. Note that terminating your use of the Services does not terminate this Agreement.

Roofr is also free to terminate (or suspend access to) your use of the Services or your account for any reason in our discretion, including your breach of these Terms. Roofr has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms; for example, a Homeowner who believes that a Service Provider may be in breach of these Terms is not able to enforce these Terms against that Service Provider.

Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account.

If you have deleted your account by mistake, contact us immediately at [email protected] – we will try to help, but unfortunately, we can’t promise that we can recover or restore anything.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement.

Can I refer other users?

From time to time Roofr may offer rewards or incentives for referring others to the Services. The referring user (“Referrer”) may refer individuals or entities who are neither current customers of Roofr nor registered users of the Services (“Referee”). A registered user is a person or entity that already has an existing account with Roofr. There is no limit to the number of referrals that Referrer can make, nor the cumulative rewards or incentives that the Referrer may receive through such special offer, unless otherwise indicated. Referrer will receive the stated reward or incentive for each Referee sent by the Referrer that completes the required action described in that specific offer (such as signing up for an account or making a purchase). All Referees must be first-time recipients of the offer, and multiple referrals to the same individual or entity will be disregarded. Roofr reserves the right to modify or terminate any special offers at any time and to revoke from Referrer and Referee the special offer at Roofr’s discretion for any reason or for no reason whatsoever. If Roofr determines that Referrer or Referee is attempting to obtain unfair advantage or otherwise violate the terms or spirit of such special offer, Roofr reserves the right to (a) revoke any rewards or incentives issued to either Referrer or Referee and/or (b) charge the Referrer or Referee for any rewards or incentives (1) used by Referrer or Referee prior to such revocation or (2) issued by Roofr to any ineligible Referrer or Referee. All special offers are subject to any other terms, conditions and restrictions set forth on the Services or presented in connection with the special offer.

What else do I need to know?

Warranty Disclaimer. Roofr and its licensors, suppliers, partners, parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns (Roofr and all such parties together, the “Roofr Parties”) make no representations or warranties concerning the Services, including without limitation regarding any Content contained in or accessed through the Services, and the Roofr Parties will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services or any claims, actions, suits procedures, costs, expenses, damages or liabilities arising out of use of, or in any way related to your participation in, the Services. The Roofr Parties make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through or in connection with the Services, including any Service Provider Services. THE SERVICES AND CONTENT ARE PROVIDED BY ROOFR (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE ROOFR PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) ONE-HUNDRED ($100) DOLLARS OR (II) THE AMOUNTS PAID AND/OR PAYABLE BY YOU TO ROOFR IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

Indemnity. You agree to indemnify and hold the Roofr Parties harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms.

Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Roofr’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law. These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of California, without regard to the conflicts of laws provisions thereof.

Arbitration Agreement. Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Roofr and limits the manner in which you can seek relief from Roofr. Both you and Roofr acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Roofr’s officers, directors, employees and independent contractors (“Personnel”) are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof.

Arbitration Rules; 

1. Applicability of Arbitration Agreement. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration in San Francisco County, California. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.

2. Costs of Arbitration. The Rules will govern payment of all arbitration fees. Roofr will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Roofr will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.

3. Small Claims Court; Infringement. Either you or Roofr may assert claims, if they qualify, in small claims court in San Francisco County, California or any United States county where you live or work. Furthermore, notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.

4. Waiver of Jury Trial. YOU AND ROOFR WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Roofr are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Roofr over whether to vacate or enforce an arbitration award, YOU AND ROOFR WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.

5. Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Roofr is entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth in (g) below.

6. Opt-out. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out to the following address: 645 Clayton Street, San Francisco, CA, 94117, USA postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms’ arbitration agreement.

7. Exclusive Venue. If you send the opt-out notice in (f), and/or in any circumstances where the foregoing arbitration agreement permits either you or Roofr to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Roofr agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, San Francisco County, California, or the federal district in which that county falls.

8. Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with Roofr.

Miscellaneous. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that the Roofr may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms are found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Roofr agree that these Terms, if you are a Service Provider, any other mutually executed, written contract between you and Roofr (if applicable), are the complete and exclusive statement of the mutual understanding between you and Roofr, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Roofr, and you do not have any authority of any kind to bind Roofr in any respect whatsoever.

Except as expressly set forth in the section above regarding the arbitration agreement and in the paragraph below, you and Roofr agree there are no third-party beneficiaries intended under these Terms. 

Notwithstanding anything to the contrary in these Terms, Vexcel Imaging US, Inc. (“Vexcel”), a provider of Content for the Services, is an intended third-party beneficiary under these Terms with rights to enforce these Terms with respect to Vexcel’s Content, including the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of Vexcel’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.

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